EVALUATION OF HANDLING
PROSEDURE GROUP RESERVATION
Name :
Number :
School
address :
|
No.
|
Description
|
Score
|
Score
|
Remark
|
|
1
|
Prepare form & grooming
|
10
|
|
|
|
2.
|
Greeting & operating help
|
10
|
|
|
|
3.
|
Fill & identification Reservation of group ( Company, agent,
government )
|
10
|
|
|
|
4.
|
Explain the facilities hotel of
the guest
|
30
|
|
|
|
5.
|
Take alternative of the guest
|
10
|
|
|
|
6.
|
Rein form reservation of the guest
|
10
|
|
|
|
7.
|
Fill reservation group
|
10
|
|
|
|
8.
|
Last greeting
|
10
|
|
|
|
|
Total score
|
100
|
|
|
Sawangan, Oktober 2008
Fasilitator,
